Municipal IT Service Desk
MLM HelpDesk
A centralised platform for reporting, tracking and resolving municipal IT and technical support requests.
Submit support requests, monitor progress, communicate with technicians and keep track of your service history from one convenient dashboard.
Support • Track • Resolve
How MLM HelpDesk Works
Get technical assistance without unnecessary delays.
Log a Ticket
Report hardware, software, network, account and other IT-related problems.
Technician Assignment
Requests are routed to appropriate technical support personnel.
Track & Resolve
Monitor ticket progress from submission through resolution and closure.
Fast Response
Centralised service requests
Secure
Protected municipal support platform
Communication
Communicate with support staff
Transparency
Track service request progress